Cancellation and No Show Policy

Please note that we have a cancellation and no show policy. This includes cancellation fees as detailed below: 

Cancelling a driving lesson

Cancellations made a maximum of 24 hours prior to the lesson and no later than 12 hours will in result a $40 Late Cancellation Fee.

Any cancellations made 12 hours or less prior to the booking will result in a Late Cancellation Fee of equivalent value to the full cost of the lesson (e.g. a 60 minute lesson cancelled 11 hours prior will result in a fee of $60 as per the lesson cost).

Rescheduling a driving lesson

Any lesson can be rescheduled granted reasonable notice is given.

Any attempt to reschedule 24 hours or less prior to the booking will be disregarded and treated as a cancellation and subjected to Late Cancellation Fees as outlined above.

Rescheduled lessons will be regarded as normal driving lessons and Late Cancellation Fees apply in the same respect. 

Cancelling a Fast-Track Program lesson

If a P1 Fast-Track Program lesson is cancelled a maximum of 24 hours prior to the booking but no less than 12 hours, 30 minutes will be deducted from the remaining hours and no refund will be given for the lost time.

Any Fast-Track Program lessons cancelled 12 hours or less prior to the booking will result in the entire lesson being deducted from the program and no refund given (e.g. if a lesson is cancelled too late and that was the first lesson of an Advanced Program, there will be 2 lessons remaining in the program and the student will not be refunded for the lost lesson).  

Any lesson that has been purchased as part of the P1 Fast-Track Program can be rescheduled granted reasonable notice is given.

Any attempt to reschedule a Fast-Track Program lesson 24 hours or less prior to the booking will be disregarded and treated as a cancellation and subjected to the aforementioned rules regarding cancelling lessons purchased as part of the program.

 

No Show Policy

If a student has not shown up for a lesson 20 minutes after it's scheduled commencement and said student cannot be contacted the lesson will be forfeited and the full cost of the lesson charged.

If a student is no more than 20 minutes late for the scheduled lesson the remaining time will be fulfilled at the full cost of the scheduled lesson.

The above rules apply to the P1 Fast-Track Program also.

Booking a Practical Driving Test

All Practical Driving Tests are to be booked by the student, separate from P1 Driving School, at a time, location and date that is convenient for both the student and instructor at the Queensland Department of Transport and Main Roads website.

Lesson Pack prices do not include Queensland Department of Transport and Main Roads booking fees or licence costs - these are to be paid separately by the student.

Paying Late Cancellation Fees

Upon qualifying for a Late Cancellation Fee an invoice will be sent to the student either via email or text message.

Late Cancellation Fees can then be paid at the end of the student's next driving lesson or transferred to the instructor via EFT.

P1 Fast-Track Program Time Restraints

(We're currently reviewing and updating our policy regarding time restraints for the P1 Fast-Track Program. Please check with your instructor until we post the updates)

P1 DRIVING SCHOOL PRIVACY POLICY

P1 Driving School collects user information for lesson booking, analytics and marketing purposes only.

The only people who have access to your information are:

  • Your driving Instructor - for lesson booking purposes only

  • P1 Driving School CEO  - for business analytics purposes

  • P1 Driving School Marketing team and Web Masters for business analytics and marketing strategy purposes

 

None of your information is shared with the public as this is against our Privacy Policy.

If at anytime you wish to have your details removed from our records please email adam@p1drivingschool.com with the subject line 'Request to delete private information' followed by your full name.

All Driving Lessons, including the P1 Fast-Track Program, are subject to the P1 Driving School Terms of Service and the P1 Driving School Privacy Policy, which you can view HERE.

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