Cancellation and No Show Policy

Please note that we have a cancellation and no show policy. This includes cancellation fees as detailed below: 

Cancelling a driving lesson

Cancellations made a maximum of 24 hours prior to the lesson and no later than 12 hours will in result a $40 Late Cancellation Fee.

Any cancellations made 12 hours or less prior to the booking will result in a Late Cancellation Fee of equivalent value to the full cost of the lesson (e.g. a 60 minute lesson cancelled 11 hours prior will result in a fee of $60 as per the lesson cost).

Rescheduling a driving lesson

Any lesson can be rescheduled granted reasonable notice is given.

Any attempt to reschedule 24 hours or less prior to the booking will be disregarded and treated as a cancellation and subjected to Late Cancellation Fees as outlined above.

Rescheduled lessons will be regarded as normal driving lessons and Late Cancellation Fees apply in the same respect. 

Cancelling a driving lesson purchased as part of a Lesson Pack

If a lesson that was purchased as part of a Lesson Pack is cancelled a maximum of 24 hours prior to the booking but no less than 12 hours, 30 minutes will be deducted from the remaining hours and no refund will be given for the lost time.

Any lesson purchased as part of a Lesson Pack that is cancelled 12 hours or less prior to the booking will result in the entire lesson being deducted from the pack and no refund given (e.g. if a 90 minute lesson is cancelled too late and that was the first lesson of a 10 hour Pack, there will be eight and a half hours left of the Pack and the student will not be refunded for the lost hour and a half).  

Any lesson that has been purchased as part of a Lesson Pack can be rescheduled granted reasonable notice is given.

Any attempt to reschedule a lesson purchased as part of a Lesson Pack 24 hours or less prior to the booking will be disregarded and treated as a cancellation and subjected to the aforementioned rules regarding cancelling lessons purchased as part of a Lesson Pack.

 

No Show Policy

If a student has not shown up for a lesson 20 minutes after it's scheduled commencement and said student cannot be contacted the lesson will be forfeited and the full cost of the lesson charged.

If a student is no more than 20 minutes late for the scheduled lesson the remaining time will be fulfilled at the full cost of the scheduled lesson.

The above rules apply to lessons purchased as part of a Lesson Pack, also.

 

Booking a Practical Driving Test

All Practical Driving Tests are to be booked by the student, separate from P1 Driving School, at a time, location and date that is convenient for both the student and instructor at the Queensland Department of Transport and Main Roads website.

Lesson Pack prices do not include Queensland Department of Transport and Main Roads booking fees or licence costs - these are to be paid separately by the student.

Paying Late Cancellation Fees

Upon qualifying for a Late Cancellation Fee an invoice will be sent to the student either via email or text message.

Late Cancellation Fees can then be paid at the end of the student's next driving lesson or transferred to the instructor via EFT.

Lesson Pack time restraints

Please note that all Lesson Packs are governed by time restraints.

If the hours are not completed within the given time, the remaining hours will be forfeited and no refund will be given for lost time.

If the hours are not completed within the given time at the instructors discrepancy, an exception will be made and times allocated to finish the remaining hours as soon as possible.

Please refer to the Lesson Packs page for details on relevant lesson packs and their time restraints.